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In 2018, Luggage Transfers signed up to the independent review platform Feefo, we used this until the end of 2021 to collect reviews.  During this time, we received over 700 5 Star reviews and received a Trusted Service Award each year.  We’re now managing our reviews via Google, Trustindex, Facebook & Reviews.io.   However, the 700+ Feefo reviews can be viewed below.  Original Feefo page can be viewed here.

4.9
4.9 out of 5 stars (based on 764 reviews)
Excellent96%
Very good4%
Average0%
Poor0%
Terrible0%

 

Fixed my error without any hassle

May 26, 2019

My sequence of 7 bookings was one day out – I’d booked the transfers for the day we arrived at each B&B not the day we departed. LT called the first B&B and realised that there was a problem. I wasn’t contactable, but they realised what had happened and proactively shifted the bookings.

We also need to change our drop-off time on the last day. All done with no hassle.

Alan

Genialer Service kann nur empfohlen werden!

May 25, 2019

Alles perfekt organisiert und hervorragend umgesetzt 10/10

So macht der Coastal Path gleich doppelt Spass

Rolf

Excellent, 5 Stars!

May 25, 2019

Excellent, straightforward and trouble free service.

Paul

Excellent: Stress free, efficient service.

May 24, 2019

Simple to arrange with helpful reception staff. Bags left at accomodation in the morning miraculously arrive at the next destination at the end of the day’s walk. Stress free.

Can be arranged up to the preceding evening.

Jane

Kit Transfers

May 24, 2019

Very reliable and very helpful on finding accommodation if required. Walked from minehead to Newquay on swcp for 2 weeks and luggage was always there waiting at B&Bs. Great and can’t wait to use them again for the next leg of my walk.

Colin

Perfect Service!

May 24, 2019

We had seven transfers on the South West Coast Path. Everything was perfect, we did not have to worry. Every afternoon our luggage had arrived before us. No doubt, we will use the service next year again.

Anonymous

Absolutely brilliant.

May 23, 2019

Brilliant.

Anonymous

Excellent hassle free service

May 23, 2019

Excellent service. Bags collected and delivered each day, the drivers always called ahead to let our accommodation know what time they would be dropping off our bags. Very impressed with this hassle free service, would not hesitate to use again.

Emily

Kit Transfers

May 23, 2019

Zuverlässig.

Ulrich

Brilliant

May 22, 2019

Luggage Transfers makes my walking the SWCP infinitely easier and more pleasurable. An excellent organisation which I couldn’t recommend more.

Anonymous

Baggage Transfers

May 22, 2019

They performed faultlessly

Anonymous

Baggage Transfers

May 22, 2019

Very reliable collection and delivery – have used LT for 3 trips to Pembrokeshire with no problems at all.

Terry

Excellent service, cannot faut it. BUT expensive.

May 21, 2019

Actually Luggage transfers should score 5 Stars. An excellent service very efficiently performed – it all happened as it should. However I note that it is starting to get a bit expensive compared with a few years ago.

Most comments however are directed towards sister company Walk The Trail (WTT). This also was excellent and I cannot fault the service. I note that:

Every accommodation booked was excellent and ideally sited. I booked 15 nights and every night I enjoyed. Really good B&B’s hotels and very close to the trail.

WTT managed to book hotels/B&B’s where there was limited choice – I suspect I would have difficulty in booking such places myself.

Excellent backup available with contact numbers should anything go wrong (it didn’t). I have a high confidence that WTT would sort things out efficiently.

BUT…..

Yes, I am prepared to pay a premium for this service – but how much? 10%?; 15%?; 20%? But NOT a 70% mark up to the accommodation costs (which is what it ended up costing).

So yes, I was very impressed with the service offered, but will certainly get other quotes when I plan the next part of the SWCP.

Anonymous

Excellent customer service

May 21, 2019

Excellent, efficient service and great customer service I had forgotten to transfer the money but they didn’t let us down and took payment later . Will use them again.

Anonymous

Kit Transfers

May 21, 2019

We have used Baggage Transfers on every leg of our South West coast path. They’re very efficient and have never made any mistakes, even with there several of us, all staying at different places. They really make everything very easy and I would have no hesitation in recommending them.

Their taxi booking service is good as well.

Debbie

Kit Transfers

May 21, 2019

We were very happy with the service. They delivered on time every day and on a couple of occasions went beyond what we would have expected to ensure our bags were there.

Communication was great including after the walk had commenced.

Anonymous

So easy to use and a must for some sections on the Coastal Path.

May 20, 2019

Efficient and organized and kept us going in the right direction on the right day!

Nick

Couldn’t have managed walking SWCoast path without this help !

May 20, 2019

Efficient service & good reassuring telephone manner

Helen

Perfect

May 20, 2019

Kept in touch and bags always waiting for us on arrival at new destination.

John

Baggage Transfers

May 20, 2019

perfect service!

Erna

Luggage Transfers - just brilliant!

May 19, 2019

Brilliant service, really friendly staff, pick-ups always spot on, never a single mistake over 5 years of using Luggage Transfers. Many thanks to you all.

Phil

Service was excellent. Especially going the extra mile to contact our Abnb

May 19, 2019

Service was excellent, even going the extra mile to contact our Abnb in st Ives to put our minds at rest for delivery of luggage

Anonymous

Kit Transfers

May 19, 2019

Very reliable.

Katherine

Excellent service. Recommend 100%

May 19, 2019

We have used Luggage Transfer for the whole of the SW Coastal path over the last few years from Minehead to Poole

The booking has always been exemplary. Efficient, friendly and always helpful.

The transfer of the bags has also been exemplary, without any problems at all on any of the stages of the walk.

We would recommend them wholeheartedly.

David

Luggage Transfers

May 18, 2019

A seamless service

Anonymous